Privacy Policy for City of Johannesburg Visual Service Delivery(COJ_VSD)

1. Information We Collect

1.1 Information

We collect several different types of information for various purposes:

• Personal identification information (Name, email address, phone number)
• Location data (Only when actively using location-based features such as emergency reporting or accessing location-specific services)
• Device information (Device type, operating system)
• Images and media (Photos uploaded for reporting issues)
• Usage data (How you interact with our app)
• Emergency contact information

1.2 Location Data Usage

Your location data is crucial for our emergency and municipal services:

• We only collect precise location data when you actively use location-based features
• Location data is used to route emergency reports to the nearest authorities
• We temporarily store location data only for the duration needed to process emergency reports
• You can control location permissions through your device settings at any time

2. How We Use Your Information

We collect several different types of information for various purposes:

• Providing emergency response services
• Processing and responding to service requests
• Improving our services and user experience
• Communicating with you about your requests
• Ensuring the security and functionality of our app
• Complying with legal obligations

3. Data Sharing and Disclosure

We may share your information, including location data, only with:

• Emergency services providers for immediate response
• Municipal service departments for issue resolution
• Law enforcement when required by law
• Service providers who assist in our operations

We do not sell or share your location data with third parties for marketing or advertising purposes.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including encryption of location data during transmission. While no method of transmission over the internet or electronic storage is 100% secure, we follow industry-standard practices to protect your data against unauthorized access or misuse.

5. Your Rights and Choices

You have the right to:

• Access your personal data we hold about you.
• Correct inaccurate data
• Object to processing of your data
• Request Data Portability (where applicable).
• Request deletion of your data
• Withdraw consent

6. Data Retention & Account Deletion

We retain user data only as long as necessary for service and legal obligations. If you wish to delete your account, contact us at: compliance@urbancityview.co.za. Your account will be permanently deleted within 24 hours of your request.

7. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

8. Third-Party Services

Our app uses third-party services that may collect information. Third-party service providers have their own privacy policies addressing how they use such information.

9. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

📧 compliance@urbancityview.co.za

📍 Building 1 Ground Floor, 5 Woodlands Dr, Woodmead, Sandton, 2191

11. Consent

By using our app, you hereby consent to our Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our application.